Help Center

 


At MD Coder, we pride ourselves on customer service and technical support. While the product is very mature and technical issues are very rare, you'll find working with our team to be a refreshing experience.  There are a few guarantees that our team can deliver on and world class customer service and technical support is one of them.  Our users can reach support directly from their device, we can provide online training and webinars directly on their device, and when a support call is initiated from the MD Coder application it is routed directly to a US Based support representative.  Our entire customer service and support team is based in Houston, Texas and generally available every day from 7 am CST to midnight.  

Contact Support

You can send an email to productsupport@mdtech.com for a ticket to be created as well as visit our website and enable live chat.  If you could like to call us please call anytime 1(888) 253-8813 Option 2.  Our customers are also given a mobile number of their Client Experience Representative. 

Online Training and Webinars

There is never enough training especially if you're new to the system and just don't know how to do something or want MD Coder to do something differently.  You can either request this from the support options on the mobile application, email us or schedule an online session by visiting our online scheduling system here.  http://calendar.mdtech.com

Getting Started Guides

As soon as you log in to MD Coder on the handheld application you will be welcomed with an on-device welcome guide.  The first time you browse the application you will be greeted with Tip Screens that disappear with a click. You can always access the guides and tips screens from the main menu on the device.  Whenever we update the application with new features, you will receive an email with our release notes, how-to's and the welcome guides will be updated.

Online Videos

Visit our how-to-videos or contact us anytime for a custom video. We often have a group that has enabled a particular feature or customization and wants to quickly display this to the group.  We will create this quick customized tutorial for you and send it to your group. Through our MD Message (secure messaging system) we can push out a personalized video to any user, anytime and at no additional cost.  This is MD Coder support!  Subscribe to our MD Coder YouTube channel and be updated of any new videos that are made available.

User Defined Fields

MD Coder is the first and only Physician Charge Capture solution that supports user-defined fields and we know that you are going to love what it can do for you and your group. You (the Physician or the Administrator) of the system can create any user-defined field you would like and as many as you would like on our web portal.  This field can be attached at the patient level, charge level or visit level. It can me a pick-list, a calendar item, a drop-down and more. Once the field is created, you can assign it to one person in the group or everyone and the next time they sync their device - it will be there.  It can be also be made an optional or required field.  The days of waiting for a something as basic as a new field are done.  Yes, these fields will map to our HL7 engine making for a quick and seamless update to your integration engine.

Continuous Monitoring

We monitor each handheld on our system, each database, and the overall health of our system in real-time. We have a real-time auditing system that can track the usage, the performance and the time-stamps of each and every record.  We also have a separate monitoring system for our HL7 engine should anything fail to transport. 

Online Help Desk

Looking for an answer to a question. Visit our help desk anytime for our 24/7 online knowledge base, live chat support or check on a recently submitted ticket.